About this Privacy Policy

Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “Platforms”), when you visit a Tian Wang boutique, contact the Tian Wang concierge by telephone, or when you interact with us over social media platforms.

Where we offer our products for sale online or by phone through the Tian Wang Client Relations Center, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.

Information you provide to us and how we use it

Personal information refers to all kinds of information recorded by electronic or other means that can identify specific natural person's identity or reflect specific natural person's activities independently or in combination with other information.

We collect the information from you as detailed below:

• To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number). By entering your details in the fields requested, you enable Tian Wang to provide you with the services you select;
• To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number). By entering your details in the fields requested, you enable Tian Wang to provide you with the services you select;
• If you choose to interact with Tian Wang via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
• We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below; and We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.
• Personal sensitive information refers to personal information that may endanger personal and property safety, easily lead to personal reputation, physical and mental health damage or discriminatory treatment once disclosed, illegally provided or abused. The personal sensitive information we may collect from you includes personal property information (including bank account number and transaction and consumption records), personal identity information (including ID card), network identity information (including system account number, email address, password and password protection answer) and other information (including personal phone number, mobile phone number, married or unmarried, communication record and Content, track, web browsing records and positioning information).

We will use the information we collect from you to:

• Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
• Manage our accounts and records;
• Deal with your enquiries and requests;
• Send service related communications, including announcements and administrative messages such as order confirmation;
• Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
• Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so;
• Conduct market research so that we can continuously improve the services we provide to our customers;
• Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
• Direct and indirect user profiling to improve the services we provide to our customers and you send marketing information about our products and services that you may be interested in.

Protect your information

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organizational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorized or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.