-
天王表保修及延保细则
售后服务
感谢您选择天王表,如您的手表在使用过程中出现问题,凭有效保修凭证和购表发票,可享受天王电子(深圳)有限公司提供专业的售后服务。
保修内容
自购买之日起两年保修服务项目如下:
★手表使用中的非人为因素造成的停走或走时超差。
★手表因环境磁场造成的走时性能下降。
★手表在正常使用环境中因部分配件瑕疵造成的进水故障。
★手表表壳或字面上的字钉、石仔、商标、日历框、圈口、螺丝非人为因素造成的脱落。
★手表电池。
注
★顾客注册“天王表VIP”会员领取电子保修卡后,以上保修项目,可再延长一年保修。
★质保期满后,顾客仍然可以享受天王电子(深圳)有限公司提供有偿的专业售后服务。
非保修内容
★表壳、表带、玻璃、圈口、柄头等外观件正常磨损,以及人为损坏上述工件造成的机芯受损与防水功能丧失。
★超过本手表正常使用环境的损伤,如:在桑拿环境中使用,在强烈震动的环境中使用造成的手表防水功能丧失,手表机件损坏。
★皮表带、针织带、橡胶带的老化变色、以及电镀部分的磨损褪色现象。
由未经天王电子(深圳)有限公司授权的维修服务站拆动过的手表。
致顾客
由于保修期内的手表维修为免费维修,您在购买天王表时有权要求天王表专柜正确、完整填写销售记录及盖章,同时开具购表发票。
当您的天王表在保修期内出现属于保修范围内的质量问题,请携带好有效保修凭证和购表发票前往天王表技术服务站,我们将为您提供免费服务。您的手表在维修过程中会有代用零件的更换或同类商品的交换等情况,届时请予以谅解。
如有疑问欢迎致电天王表客服热线4000667888。
-
Why does the date change at noon in Tian Wang calendar watches?
The date changes at noon in Tian Wang calendars because our watches are set 12 hours behind Beijing time;
and the calendar changes the date at an interval of 24 hours.
You need to roll the hour hand forward to make a complete turn in the clockwise direction.
-
Where can I ask for advice and get my Tian Wang watch repaired?
当你的手表有故障时,若尚处于维修网点不能覆盖的顾客,可与总部联系办理邮寄修理业务或配件邮购业务。邮寄时请注明收件人联系方式和地址以及手表故障的简单描述,便于及时快捷的处理。若当地没有招商银行的地区,可在四大银行任何一个网点办理通汇业务。
开户行:招商银行梅龙支行
开户名称:天王电子(深圳)有限公司
开户帐号:755915887310201
联行行号:308584001686
地址:深圳市光明区马田街道合水口社区芳园路476号天王大厦
收件人:天王电子(深圳)有限公司 天王大厦9楼维修总部
邮政编码:518106
电话:0755-81719888-616/805/639
-
Why do watches need regular maintenance?
Luxury timepieces need regular maintenance due their structure and design.
I. Watch Sealing: Most precious timepieces have water-resistant marks, such as 30M, 50M and 100M. Some may indicate that the watch is non-waterproof. Watches are designed to be either waterproof or non-waterproof, but this doesn’t mean that non-waterproof watches are not as good as waterproof watches.
In the market there are plastic watches that cost a few dozen RMB and are waterproof, but it doesn’t mean they are luxury timepieces. Watches with waterproof marks indicate how well a watch has been sealed against the ingress of water.
This does not, however mean that such watches are designed for repeated long-term use under water. For example, many customers who wear Piaget watches do not take watches off while bathing. They find that their watches are waterproof at first, but over time that changes and water starts seeping into the watch.
Proper corrective measures must be taken to prevent interior components from rusting, and if such care is not taken, it will result in customer complaints about the quality ofthe watch,along with a request for product exchanges.
To prevent such problems,we recommend that you do not wear watches in the sauna or shower, as it can lead to moisture or rust in the movement.
All watches should only be worn under normal conditions. Watches’ waterproof characteristics mainly depend on several tiny rubber rings, which are bound to age and lose their elasticity over time,causing air and water to enter into the watch.
Therefore, these watch seals should be periodically replaced to esnure waterproof level.
II. Mechanical Movement: Most high-end luxury watches are mechanical watches that use gears. Such watches are marked with the number of jewels they have. The number of jewels indicates the number of gear shafts with jewel bearings. As these jewels may wear away, the more jewel bearings there are on a watch, the longer is its service life. However, watch gears cannot be made of hard materials like diamonds, and only steel materials are used to make gear shafts, which will be tinier if the watch is smaller and thinner. Small amounts of oil in the bearings, makes watches resistant to abrasion. Once the oil dries out, it is hard for the gear shaft to turn, causing the watch to stop. Although luxury timepieces use special oil, it will also eventually dry up. Over time, several modifications and improvements in the structure and design of these watches have led to enhanced features, which explain the current prices. Earlier, design structures were not so complicated and gear shafts were not so slim.
III. Appearance Maintenance: Popular luxury watches usually use K gold, K platinum and luxury leather for their polished appearance. K gold may tarnish due to acidic elements in perspiration and air corrosion, so regular cleaning and polishing are necessary to maintain the watch. K Platinum comes with rhodium plating that wears off easily, leading to discoloration, which can be avoided with regular maintenance.
Leather straps become soiled with perspiration, causing premature hardening or tearing of the leather, reducing the strap’s life. Avoid wearing leather band watches while working out and during rain. Steel bands should be polished and renewed regularly, to maintain their value. Therefore, famous high-end luxury watches
-
How do you operate mechanical watches?
The crowns and case attachments of most of our mechanical watches have screw structures. If the crown cannot be pulled out with slight force, it is a screw-down crown, and adjustments should be made following instructions for screw-down crowns.
Operating instructions:
Position “M0”: Lock position of screw-down crown.
Position “0”: Manual winding position (rotate crown clockwise).
Position “1”: Rotate crown clockwise to adjust day, and anticlockwise to adjust date.
Position “2”: Rotate crown to adjust hour and minute hands.
Note:
1. Single-calendar movement has no day functions.
2. Adjust and change date in calendars in ladies watches, by pulling the crown from Position “1” to Position “2”.
Setting Time:
1. Rotate the crown in anticlockwise direction to release the lock, and then pull the crown to Position “2” after the crown pops out.
2. Rotate the crown to adjust the hour and minute hands (as most mechanical watch movements have no second-stopping mechanism, the second hand cannot be stopped). To ensure accurate time setting, you should set the watch 5 minutes ahead, and then rotate the crown anticlockwise to set the time.
3. After adjusting hour and minute hands, compare the adjusted time to the standard time. Push the crown back to Position “0”, and screw-down the crown in clockwise direction.
4. Setting time in the clockwise direction can slow down the date and day, so you should first adjust the time, and then the date and day.
5. Under normal conditions, adjust date and day from 9:00 p.m. to 3:00 a.m.
First adjust the date and then adjust the day, and adjustments must be made within 3 hours. If you have any doubts, operate as follows: Pull crown to Position “2”, and rotate it clockwise. When the hour hand points between 12 to 3, the date and day will change according to the time being night, or 12:00 p.m.
Setting Date and Day
1. Pull the crown to Position “1” and rotate the crown clockwise to adjust the day. Rotate the crown anticlockwise to adjust the date. Push the crown back to Position “0”, and screw-down the crown in M0 direction.
2. Do not set date or day between 9 p.m. to 5:00 am, as it will not indicate the correct date or day the next day. To adjust the date and day during this time period, set the time to after this time period, and adjust the date and day, then reset the time to the current time.
3. The movement’s factory date setting is based on 31 days per month, so it is necessary to manually adjust the date in each solar month and in February.
-
Why are the watch’s exterior parts not under warranty?
The main purpose of watches is timekeeping, and if a defect arises, the manufacturer, sales company and service provider provide warranties. At the time of purchase,the watch’s exterior parts such as watch case, cover, hands, crystal, band and crown should be thoroughly checked by both parties. Scratches on the crystal, cracks, scratches on back cover, bent crown, and other similar defects are usually caused due to improper handling, which is why they are not under warranty. However, uneven dial scale and case asymmetry are manufacturing defects and are not caused due to improper handling. Therefore, they are covered under warranty.
-
How can I buy online?
天王表已正式授权深圳市时计宝商贸有限公司,深圳市天唯雅科技有限公司,深圳市半小时商贸有限公司,深圳市壹寸金科技有限公司及深圳市圣缇斯商贸有限公司合法网络销售代理商。具体如下:
1、天猫:天王旗舰店、天王半小时专卖店、天王壹寸金专卖店 、天王天唯雅专卖店、天王深圳专卖店
2、淘宝:天王表官方自营店、天王表官方店、天王表品牌折扣店
3、京东:天王表京东自营旗舰店 、天王手表旗舰店、天王时计宝专卖店 、天王唯雅专卖店、天王钟表旗舰店 、天王表拍拍优品旗舰店、天王圣缇斯专卖店、天王女表旗舰店
4、苏宁易购:天王表官方旗舰店、天王手表苏宁旗舰店
5、唯品会:天王表、天王官方特卖旗舰店
6、平安信用卡商城:时计宝专营
7、掌上生活:天王旗舰店
8、招商银行:天王旗舰店
9、分期乐:天王手表官方旗舰店
10、云集:天王旗舰店
11、腾讯荟聚:天王官方旗舰店
12、得物:天王
13、抖音:天王手表旗舰店、天王官方旗舰店、天王壹寸金手表专卖店、天王时计宝手表专卖店、天王钟表旗舰店
14、快手:天王旗舰店
15、拼多多:天王手表旗舰店、天王腕表旗舰店、天王手表官方旗舰店、天王腕表官方旗舰店
16、小红书:天王表TIANWANG